A HAND ALONG THE WAY
Let’s get you moving.
Start with these checks when a preview build does not behave as expected.
Need a hand? Contact [email protected]. Please include “ForeverRestWoW” in your subject and the addon version. We do not promise a fixed response time during the preview.
The addon does not appear in the game.
Check that ForeverRestWoW.toc sits directly inside Interface/AddOns/ForeverRestWoW for the client you launched. Restart the game after installing. If the client reports an incompatible version, record the client build; enabling out-of-date addons alone does not prove compatibility.
The tracker or arrow has disappeared.
Type /frw to show the tracker, then /frw position to reset its placement. An arrow needs a current step with a valid waypoint and usable map information. It may hide when that information is unavailable.
A guide import fails.
Leave combat, copy the complete import string again, and paste it into /frw import. Use a current addon build. Do not post paid guide strings or export receipts in public reports.
A quest did not advance automatically.
Confirm that the active guide step matches the quest. Some steps require manual completion. Quest assistance is optional and holding Shift bypasses it. Multiple reward choices, unknown costs and unavailable quest data remain under your control.
How do I create an account?
Visit Create a free account, enter your name and email, then open the verification email. Choose your password from that link to finish creating your account. If a sign-in provider is available, you can use it instead. Account services appear when they are ready; the free addon and six-step sample do not need an account.
I cannot sign in or have forgotten my password.
For an email account, first finish verification using the link in your inbox, then sign in. Use Reset your password if you have forgotten it. Accounts created with a provider should continue using that same provider and manage their password there. The addon never asks for a website password.
My verification or reset email has not arrived.
Check your spam folder and the spelling of your email address. You can request a new verification link or request another reset link. Use the newest link: requesting a replacement invalidates the previous one. Verification links expire after 24 hours and reset links after 30 minutes. Never share these links with anyone.
I returned from checkout. Where are my guides?
Open your library and check Order history. Payment confirmation can take a little time; returning from checkout alone does not unlock guides. If an order is pending, check its status before attempting another payment. For help, include the order reference when contacting support. Do not send card details or passwords.
Collect a useful report.
- Copy the diagnostic report.
Run
/frw diagnosticswhile out of combat, then copy the displayed text. It includes version and API availability information without copying your route or account identifiers. - Describe what happened.
Record the action you took, the result you expected, and whether it happens again after reloading. Include the error message if one appears, and review screenshots for personal information before sharing.
- Send only the information needed.
Email your report to [email protected]. Do not include passwords, card information or paid guide payloads. Opening the email link does not send a message automatically.